Custom colorways and orders are possible! Please contact us at to inquire about custom orders.


We are able to provide samples of standard finishes and fabrics. Terrazzo samples require a shipping payment.


If you find a defect or damage to your LAUN product please contact us within 48 hours of receipt of your item at Please keep all packaging and shipping items if it appears that damage occurred in transit.                                                         


We ship worldwide and can arrange shipment with our carrier or a carrier of your choice.        


Our products are custom and made-to-order. Unfortunately, we are not able to accept returns or offer exchanges.


We warranty all LAUN items for one year against mechanical defects or technical failures. If you find an issue with your product please contact us at and we will work to find a solution. Even as our products are designed to function outdoors, we cannot be held responsible for changes and patina to the surface of unsealed metals, damage caused by improper care or cleaning solutions, damage caused by exposure to weather or improper environmental conditions, damage caused by improper installation, damage caused by typical wear and tear including but not limited to scratches, dents, and stains.

We recommend cleaning your outdoor products at least every 6 months to maintain surface finish

Powdercoat Finish

  • Use a soft cloth with mild soap and water.

  • Rinse and dry thoroughly.

  • Do not clean with anything that will destroy plastics (i.e. paint thinner, certain solvents, etc...)

Raw Stainless Steel

  • Use a soft cloth with mild soap and water.

  • For more stubborn stains add a small amount of baking soda to warm water.

  • Rinse and dry thoroughly.

Outdoor Fabric


  • Use soap, water and a soft rag. Do not use acidic or abrasive cleaners or anything with bleach or ammonia.